Job Details
Welcome Advisor
Kylemore Cars is Ireland’s leading independent
used car retailer, with +800 cars in stock. As a result of ongoing business
growth, we are currently recruiting for a Welcome Advisor to join our aftersales
team.
What is the Welcome Advisor role?
As our dealership expands, we require more talent to meet
our growing needs. This role is to
provide a highly professional, friendly, and outstanding customer care/service
to our customers.
We are currently seeking a reliable and customer-oriented
individual to join our team as Welcome Advisor working the front desk in our aftersales
department. As the first point of contact for our valued customers, you will
play a crucial role in delivering exceptional customer service and ensuring
smooth operations at our Service Centre. This position requires excellent
communication skills, attention to detail, and the ability to handle multiple
tasks simultaneously.
What is the opportunity?
Working as part of a dynamic and diverse team you will have
the opportunity to work closely with our people and customers to understand our
business.
At Kylemore Cars you will be rewarded for your hard work as
part of our team. We will give you
opportunity to develop your experience and capability. We allow you to take
ownership of your role so you can make the role your own within our company
guidelines.
Who are we looking for?
We are looking for you! A person who is passionate about
customer service, who strives to demonstrate a high standard in every dealing
and a person who understands core values. This role is perfect for someone with
good communication skills and an ability to work effectively as part of a high
performing team. This is a permanent
fulltime position.
Customer Care
We strive to offer our customers a great experience with
genuine friendly service.
Roles and Responsibilities
- Efficient and courteous
handling of telephone calls, provide necessary information /guidance to
the caller and transfer the calls to the relevant personnel.
- Meet customers with a pleasant
appearance on their arrival and guide them properly with courtesy.
- Ensure that cleanliness and
hygiene is maintained in the reception area and essential housekeeping
standards are adhered to represent an appropriate corporate image.
- Ensure customers’ details and business
footfall is recorded accurately in the system.
- Assist the service team in
preparing daily/weekly/monthly reports.
- General
administrative and clerical support to the aftersales department.
- Assist colleagues with the VRT
process.
- Monitor,
maintain and order office
supplies/inventory.
- To
ensure the highest standards of service and customer care are offered at
all times.
- To
ensure that the service offered meets the highest operational standards
set out by industry as best practice
- To
continually strive for improvements within your department.
- To
adhere to the core values of the dealership and to cooperate & assist
other departments.
- To
handle queries & concerns from customers in a professional and tactful
manner.
·
To ensure good communication & relationships
is maintained between your team and other departments whom you liaise with to
encourage a positive environment.
- Adhere to all company policies,
procedures, and safety guidelines.
Essential Skills & Experience
- 1+ year
recent customer service experience demonstrating a high standard of
service in every customer interaction
- Good
communication and interpersonal skills with an ability to work optimally
as part of a hard-working team.
- Must
possess a warm, friendly and professional demeanour
- Self-motivated
with the vital drive to achieve agreed goals
- You
will have a proven curiosity about technology, and be an early adaptor of
new technologies, on desktop, mobile and tablet platforms
Key Competencies
- Resilience
- Accountability
- Good
Listener
- Empathy
- Seft
Motivated
Salary
DOE
Apply now
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