Service Advisor

Kylemore Cars is Ireland’s leading independent used car retailer.  As a result of significant expansion, we are currently recruiting for a number of key positions including an experienced Service Advisor to join our team. 

A Service Advisor is the main point of contact for customers looking to get their car serviced / repaired at the Service Centre. They work closely with Motor Mechanics / Technicians, Service Manager and are responsible for listening to the customer's concerns, diagnosing the problem, and then communicating this information to the motor mechanics / technicians. They also provide estimates for work, complete job cards, handle customer queries, warranty issues and ensure that the work is completed to the customer's satisfaction efficiently and in timely manner. The candidate must have excellent knowledge of a wide array of vehicles.

 The typical duties include:

• Handle telephone calls and walk in requests from customer wishing to book service or repair work.

• Determine workshop availability using the workshop booking system.

• Make suitable appointment for customer.

• Liaise with the parts dept and motor factors to ensure that the correct parts are ordered for the job and will be available.

• Meet and greet the customer when they arrive with their vehicle.

• Establish a clear understanding of any symptom or problem the customer has with their vehicle. This information is obtained by questioning the customer about the vehicles performance, by a visual inspection or by a road test.

• Note any issues with the vehicle and input all this information on the Job Card to assist the Technician to arrive at a final diagnosis.

• Complete Job Card with clear information on each piece of work to be completed by the Workshop.

• Verify method of payment and clarify what the customer must pay for.

• Organise a courtesy car for customer if appropriate.

• Liaise with customers while their vehicle is in the workshop to inform them of the estimate of the costs involved in any additional work and obtain authorisation for all such additional work

• Liaise with the Workshop to ensure that the customers’ needs are communicated to the Technicians and negotiate any actions required to ensure that the customers requirements are met.

•Liaise with Service Manager for details of cars in prep and cars with warranty issues.

• Maintain and complete warranty reports and completing required paperwork for warranty claims. 

• Ensure that the customers vehicle is ready for collection at the pre-agreed time.

• When the customer arrives to collect their car, explain all service and repair work completed item by item and how this is reflected in the invoice.

• Notify customers when backorder parts become available, arrange appointment and schedule into workshop.

• Manage bookings to maximise workshop productivity. 

• Assume some appointed duties of the Service Manager or other staff members in their absence

• Any other tasks that may be assigned on a temporary or permanent basis

The Service Advisor will report to the Service Manager, Head of Service and Head of Sales. 

Skills

• A reasonable degree of fitness.
• The ability to work alone without instruction or as part of a team.
• Excellent interpersonal and communication skills for dealing with colleagues and customers.
• Strong organisational skills and a deep level of concentration.
• A methodical nature with outstanding attention to detail.
• A genuine interest in motor vehicles.
• The capacity to work to deadlines.
• Must speak fluent English.
• Must have a full clean Irish Driving License.

Education & Experience

• Candidate must have proven experience in a similar role.
• Must be proficient in the usage of computer technology
• Experience with Keyloop Software an advantage

Experience is essential however we may consider other suitable candidates.

Salary & Benefits

DOE

Training & Development

Standard Holidays & Bank Holidays

Working week – Mon – Friday 8.30am – 5pm

Employee Incentives

Skills: 

Organizational skills 

Initiative 

Communication 

Interest in motor vehicles 

Work to deadlines

Sales Administrator

Company Overview

Kylemore Cars is Ireland’s leading independent used car retailer, with +1000 cars in stock. As a result of ongoing business growth, we are currently recruiting a Sales Administrator to join our Accounts Team.

Reporting to the Financial Controller, this role will be key in supporting the Sales Manager & Team in a seamless experience for the customer.

Key duties and responsibilities:

·       Processing and generation of sales invoices

·       Ensuring all relevant paperwork is uploaded onto our in-house CRM system

·       Maintaining the logbooks for Trade vehicles and Retail vehicles

·       Monitoring Fuel card

·       Maintenance and update of change of ownership transactions on Motortrans

·       Completion of daily, weekly & monthly reporting where required

·       Recording, updating and maintaining vehicles in the Company’s Core System

·       Vehicle Registration Tax (VRT) preparation

·       Act as the first point of contact, within the accounts team, to sales and other departments with accounting related queries.

·       Log book replacement queries

·       Any other accounts tasks that may be assigned on a temporary or permanent basis

Skills

·       Excellent interpersonal and communication skills for dealing with colleagues, external third parties and customers.

·       Strong attention to detail.

·       Ability to work well in a process driven environment.

·       The capacity to work to deadlines with ability to self-prioritise tasks.

·       Must speak fluent English.

Education and experience

·       Candidate must have proven experience in a similar office role and hold Leaving Certificate or equivalent with further qualifications an advantage.

·       Must be proficient with Technology with experience in MS Office an advantage.

Benefits:

·       Competitive Salary

·       Training and development

Welcome Advisor

Kylemore Cars is Ireland’s leading independent used car retailer, with +800 cars in stock. As a result of ongoing business growth, we are currently recruiting for a Welcome Advisor to join our aftersales team.

What is the Welcome Advisor role?

As our dealership expands, we require more talent to meet our growing needs.  This role is to provide a highly professional, friendly, and outstanding customer care/service to our customers.

We are currently seeking a reliable and customer-oriented individual to join our team as Welcome Advisor working the front desk in our aftersales department. As the first point of contact for our valued customers, you will play a crucial role in delivering exceptional customer service and ensuring smooth operations at our Service Centre. This position requires excellent communication skills, attention to detail, and the ability to handle multiple tasks simultaneously.  

What is the opportunity?

Working as part of a dynamic and diverse team you will have the opportunity to work closely with our people and customers to understand our business.  

At Kylemore Cars you will be rewarded for your hard work as part of our team.  We will give you opportunity to develop your experience and capability. We allow you to take ownership of your role so you can make the role your own within our company guidelines. 

Who are we looking for?

We are looking for you! A person who is passionate about customer service, who strives to demonstrate a high standard in every dealing and a person who understands core values. This role is perfect for someone with good communication skills and an ability to work effectively as part of a high performing team.  This is a permanent fulltime position.  

Customer Care

We strive to offer our customers a great experience with genuine friendly service.

Roles and Responsibilities

• Efficient and courteous handling of telephone calls, provide necessary information /guidance to the caller and transfer the calls to the relevant personnel.
• Meet customers with a pleasant appearance on their arrival and guide them properly with courtesy.
• Ensure that cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.
• Ensure customers’ details and business footfall is recorded accurately in the system.
• Assist the service team in preparing daily/weekly/monthly reports.
• General administrative and clerical support to the aftersales department.
• Assist colleagues with the VRT process.
• Monitor, maintain and order office supplies/inventory.

• To ensure the highest standards of service and customer care are offered at all times.
• To ensure that the service offered meets the highest operational standards set out by industry as best practice
• To continually strive for improvements within your department.
• To adhere to the core values of the dealership and to cooperate & assist other departments.
• To handle queries & concerns from customers in a professional and tactful manner.

·         To ensure good communication & relationships is maintained between your team and other departments whom you liaise with to encourage a positive environment.

• Adhere to all company policies, procedures, and safety guidelines.

Essential Skills & Experience

• 1+ year recent customer service experience demonstrating a high standard of service in every customer interaction
• Good communication and interpersonal skills with an ability to work optimally as part of a hard-working team.
• Must possess a warm, friendly and professional demeanour
• Self-motivated with the vital drive to achieve agreed goals
• You will have a proven curiosity about technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms

Key Competencies

• Resilience
• Accountability
• Good Listener
• Empathy
• Seft Motivated

Salary

DOE

Weekend Welcome Advisor - Kylemore Cars

Kylemore Cars is Ireland’s leading independent used car retailer.   As a result of significant expansion, we are currently recruiting for a number of key positions including a Weekend Welcome Advisor to join our team.. Located in the M50 Business Park, Ballymount, Dublin 12, Kylemore Cars is a business ready for future.  We hope you join us on our journey.

What is the Welcome Advisor role?

As our dealership expands, we require more talent to meet our growing needs.  This role is to provide a highly professional, friendly, and outstanding service to our customers. You will be a visible presence on the dealership floor, delivering a more personal customer experience.

What is the opportunity?

Working as part of a dynamic and diverse team you will have the opportunity to work closely with our people and customers to understand our business.  This is an excellent position that will enable you to enhance your continuous development with us.

At Kylemore Cars you will be rewarded for your hard work as part of our team.  We will give you opportunity to develop your experience and capability. We allow you to take ownership of your role so you can make the role your own within corporate guidelines. 

Who are we looking for?

We are looking for you! A person who is passionate about customer service, who strives to demonstrate a high standard of service in every customer dealing and a person who understands core values. This role is perfect for someone with good communication skills and an ability to work effectively as part of a high performing team.  This is a parttime weekend role and you will be required to work Saturdays & Sundays.  

Essential Skills & Experience

• 1 year recent customer service experience demonstrating a high standard of service in every customer interaction
• Good communication and interpersonal skills with an ability to work optimally as part of a hard-working team
• Self-motivated with the vital drive to achieve agreed goals
• You will have a proven curiosity about technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms

Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Agile - Self
• Accountable - Self
• Manage Risk – Leader

Salary - DOE

Motor Mechanic

Kylemore Cars is Ireland’s leading independent used car retailer.   As a result of significant expansion, we are currently recruiting for a number of key positions including a qualified Motor Mechanic to join our team.

The role of a mechanic involves repairing vehicles and conducting maintenance checks to ensure the automobile is in good running order. High-quality mechanics are an essential part of ensuring road safety and preventing accidents. The candidate must have excellent technical knowledge of a wide array of vehicles.

 The typical duties include:

• Conducting vehicle checks to see if repairs are necessary and the level of urgency required.
• Fitting of various wear & tear parts.
• Testing automobiles to ensure the repairs were successful. This process may necessitate a road test.
• Changing tyres, balancing & alignment of wheels.
• Standard servicing of vehicles.
• Conducting pre NCT / DOE inspections on vehicles.
• Working with car accessory databases and requesting parts.
• Updating vehicle maintenance records.
• Maintaining work logs, repairs, and maintenance records.
• Completing work within company standards.

Skills

• A reasonable degree of fitness.
• The ability to work alone without instruction or as part of a team.
• Excellent interpersonal and communication skills for dealing with colleagues and customers.
• Strong organisational skills and a deep level of concentration.
• A methodical nature with outstanding attention to detail.
• A genuine interest in motor vehicles.
• The capacity to work to deadlines.
• Must speak fluent English.
• Must have a full clean Irish Driving License.

Education & Experience

•  Candidate must have completed all phases of the Motor Mechanic apprenticeship.
• Candidate must have 4+  years’ experience.

Experience in diagnostics and transmissions is an advantage.

Salary & Benefits

40,000.00 – 45,000.00   DOE

Training & Development

Standard Holidays & Bank Holidays

Working week – Mon – Friday 8.30am – 5pm

Employee Incentives

Mechanical Fitter

Mechanical Fitter

Kylemore Cars is Ireland’s fastest growing used car supermarket.

As a result of significant operation expansion, we are currently recruiting for a number of key positions including a Mechanical Fitter to join our thriving team.

This exciting role will involve working to oversee the progress of our 300+ used cars. This is a key role in ensuring a highly efficient, timely and cost-effective vehicle delivery process and an excellent customer experience both on our premises.

The ideal candidate will be experienced and fully understand their responsibilities towards the business and the company ethos. They must be experienced in various areas of car servicing, 

Requirements:

• Experience with Oil Changes
• Experience with brake discs & pads
• Experience with tyre fitting
• Experience with general car maintenance  

Key Duties & Responsibilities:

• Dealing with other team members, management, staff in a courteous and professional manner
• Diagnose, repair and service vehicles as required
• Carry out all work to the highest standards in accordance with dealership  standards
• Keeping updated with technical product information
• Maintain a clean, orderly workplace, adhering to all company policies, procedures & safety standards
• Road testing, and quality control checks as required

Salary:

Competitive and depending on experience

Valetor

Kylemore Cars is Ireland’s fastest growing used car supermarket.

As a result of significant operation expansion, We are currently recruiting for a number of key positions including a Vehicle Valet / General Operative  to join our thriving team.

This exciting role will involve working to oversee the progress of our 300+ used cars. This is a key role in ensuring a highly efficient, timely and cost-effective vehicle delivery process and an excellent customer experience both on our premises.

Main duties and responsibilities include:

• Making sure all vehicles are exquisitely presented to a premium standard
• Preparing new arrivals, including full valet.
• ·Check in vehicle as it arrives into stock..
• ·Weekly stock check to be completed on site.
• ·Other ad-hoc duties will include general showroom and facility upkeep.

The successful candidate will ideally:

• ·Have a full, clean driving licence.
• ·Possess excellent planning, organisational and co-ordination skills.
• ·Be efficient, with good attention to detail and follow-up.
• ·Work well as part of a team.
• ·Be an effective communicator.
• ·Be flexible in your approach to work.
• ·A positive attitude is essential

Rewards:

A competitive salary package combined with career development in a financially secure and expanding company.

We will recognize and reward hard work, loyalty and achievements.

Application:

To apply, please send your CV and a covering note via the email link below.

Please note that we do not require agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interview will be contacted.

Job location:

Kylemore Cars Service Centre, Royal Liver Business Park, Dublin 12

Sales Position 

Kylemore Cars is Ireland’s premier used car supermarket. After recently opening our new purpose-built high grade NZEB showroom we are expanding our ever-growing team. Located in the M50 Business Park, Ballymount, Dublin 12, Kylemore Cars is a business ready for future. We hope you join us on our journey

We are currently recruiting for a number of key positions including a Trainee Sales Guide to join our thriving team.

This exciting role will allow the selected candidate the opportunity to sell from our 200+ range of cars at Ireland’s most competitive prices.

This is a demanding but rewarding role ensuring maximum volume in a highly efficient, timely and customer experience orientated manner adhering to our tailored vehicle sales and follow up process.

Duties and responsibilities include:

The ability to effectively maximize the opportunity to do business handling inbound sales enquiries via phone, online or in to assess and describe a customer’s trade in vehicle whilst building a strong rapport.

Attention to detail throughout a customer walkthrough of our vehicle to suit their needs and desires.

Confidence during presentation of figures to potential customers including finance figures, additional products etc. with the intention of agreeing a purchase and securing a deposit.

The successful candidate must adhere to our car sales process and follow up guidelines to help build trust and communicate efficiently exceeding customers expectations and improving our first in class online reviews.

The use of strong numeracy and literacy skills coupled with the ability to adapt to a new CRM system.

The successful candidate will ideally:

• Have a strong desire to exceed set targets.
• Be committed to the role with a drive to succeed.
• Be efficient, with good attention to detail and follow-up.
• Work well as part of a team.
• Be an effective communicator.
• Be flexible in your approach to work.
• Prior sales experience an advantage.
• Have a full, clean driving license.
• A positive attitude is essential.
• Experience in the Motor Trade an advantage but not essential

We will provide full tools, training and support network to help you achieve targets.

NOTE: A Full clean Drivers License is required for this role.

Rewards:

A competitive salary package combined with career development in a financially secure and expanding company.

We will recognize and reward hard work, loyalty and achievements.

OTE of €40,000+

Application:

To apply, please send your CV and a covering note via the email link below.

Please note that we do not require agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interview will be contacted.

Do you see yourself as part of our team ? 

If so, we would love to hear from you......... let us know where you think you would fit in and tell us a little more about yourself.   We love to work with amazing people. Please include your most recent CV or job pitch.